Burnt Soup are committed to protecting your privacy. We will only use the information that we collect about you legally in accordance with the Data Protection Act 1998. We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will not e-mail you in the future unless you have explicitly agreed to this and we feel we have a particular service that you may find useful. At this – and any other point – you will be offered the chance to refuse this service.

The type of information we collect about you includes:

Your Name
Address
Phone Number
E-Mail Address
Credit/Debit Card Details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information we hold on you by e-mailing, writing or phoning us. If you find any inaccuracies we will delete or correct it promptly as per your requirements.

The personal information that we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain you explicit consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings.

UNDER NO CIRCUMSTANCES will your personal information be passed on to any other parties. Any information we hold will be used only by us in a responsible way and only for the purpose of offering a better shopping experience.

If you have any questions/comments about privacy, you should e-mail us via orders@burntsoup.co.uk or via our Contact page.